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SERVICE
Q. Where do you send to?
A. We send flowers to postal addresses in England , Scotland , Wales , Northern Ireland and the Channel Islands.
Q. Why is the service restricted to these areas?
A. Our prices are constructed to take account of First Class postal delivery charges to the United Kingdom. Postal charges to other countries are higher and the delivery times are longer so we would have to charge more for a lower quality service which we choose not to do.
Q. How long does it take to get the flowers delivered?
A. Under normal circumstances (i.e. not Christmas or Mothering Sunday) the flowers are despatched from our premises in Guernsey in the early afternoon and reach the United Kingdom main distribution hub in the evening. Most deliveries are made on the following day but all orders should be received within 1-3 days of despatch.
Q. What days do you despatch?
A. Flowers are despatched from Guernsey on Mondays, Tuesdays, Wednesdays and Thursdays. Exceptions occur during holiday periods. All available despatch dates are shown on the ordering page. Dates not shown are not available.
Q. What is the latest ordering time for same day despatch?
A. Orders placed before noon (Guernsey/ U.K. time) on any available date (normally Monday to Thursday) can be despatched on the same day.
Q. How do I know when the flowers have been delivered?
A. We do not track flower boxes once they have left our premises. The Royal Mail are extremely efficient at delivering our products and it is assumed that delivery will be made within the specified time.
Q. Why do you not track the boxes?
A. Such a system would increase the cost of the service considerably and would require a signature upon delivery which would cause problems if recipients are not at home.
Q. So what does happen if the recipient is not at home?
A. The postman making the delivery may leave the box in a safe place or with a neighbour or they may return it to the sorting office and leave a note requesting collection.
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ORDERING
Q. How do I choose a despatch date?
A. When you enter the details of where the flowers are going to, you will find a menu of dates and you must choose from the menu. You can normally order up to eight weeks in advance.
Q. I have placed an order but received no email confirmation.
A. E-mail or phone us on 01481 263823 to confirm that your order has been received.
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DELIVERY
Q. What can I do if I realise that I have entered the wrong information in the ordering page?
A. Email or phone us and if there is time we will change the details. We cannot accept responsibility for incorrect addresses unless we are informed in time to make the changes.
Q. What happens if the delivery is not made within the specified time?
A. It may be that, due to circumstances beyond our control, delivery is delayed. If the flowers are no longer in an acceptable condition when they arrive please email or telephone to arrange for a replacement box to be sent.
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PRODUCTS
Q. Where do the flowers come from?
A. Most of our flowers are grown in the Channel Island of Guernsey. The Alstroemeria are grown by ourselves and the Freesias and Carnations are obtained from other Guernsey growers. Exceptions are on Mothering Sunday and Christmas when the very high demand outstrips production and we get flowers of equivalent quality from other sources.
Q. How are the flowers packed and despatched?
A. The flowers are securely packed into boxes with moisture wraps on the stems. They require a little attention upon receipt. They stems should be cut and the flowers placed in deep cold water to re-hydrate them. The boxes contain instructions for treating the flowers.
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SECURITY
Q. What personal information is held by Guernsey Alstroemeria?
A. Information held by Guernsey Alstroemeria is restricted to the details that the customer puts on the order form. The details are only used to contact the customer regarding the order in question or if we need to contact you at a later date and we will not pass any of this information on to anyone else.
Q. What happens to credit card details when they are entered on the payment page?
A. They are encrypted and verified by SecPay. Click here to verify their security status. The details are not held on our servers and at no time are they available to anyone at Guernsey Alstroemeria.
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COMPANY POLICY STATEMENT
Guernsey Alstroemeria is totally committed to:
a) providing the most reliable delivery service possible
b) maintaining the highest quality standard of flowers
c) offering the most competetive pricing structure.
All our flowers are delivered by First Class post courtesy of the Royal Mail. We despatch boxes on Mondays, Tuesdays, Wednesdays and Thursdays. They normally take 24-48hrs from despatch to arrive at the delivery address in the UK. We cannot guarantee a delivery date or time. If a delivery date is requested we would post the flowers 48hrs before (whenever possible). Deliveries requested for Mondays may be posted on the previous Friday or Saturday at our discretion but please remember that they will be waiting for 24hrs in a sorting office over the weekend.
If you wish to contact us for any reason please phone on 01481 263823 or use our contact page.
All queries from our customers are treated with courtesy and diligence and we pride ourselves on our customer care. We value our customers and we do everything possible to maintain customer satisfaction.
We grow our own Alstroemeria flowers and purchase the Freesias and Carnations from the most reliable sources available to us as flower quality is very important. Our pricing structure is also very competetive.
We look forward to being of service to you.
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